Privacy Policy — Gfood Delivery Private Limited

Summary of Key Points

• What we collect: Personal info you provide (name, phone, address, payment details), device & app data, and location (as described below).
• Sensitive data: We do not process sensitive personal information.
• Third-party data: We do not collect personal data from unrelated third parties for profiles; we use third-party processors (e.g., RazorPay).
• How we use it: To provide and improve Services, process orders/payments, communicate, prevent fraud, and comply with law.
• With whom we share: Restaurants and delivery partners to fulfill orders; business transferees if we are acquired; processors for payments and analytics.
• Security: Organizational and technical measures are in place, but no system can be 100% secure.
• Your rights: Access, update, delete, or object to processing depending on your jurisdiction; contact admin@gfood.in to exercise rights.

Table of Contents

1. What Information We Collect
2. How We Process Your Information
3. When and With Whom We Share Your Personal Information
4. Cookies and Tracking Technologies
5. How Long We Keep Your Information
6. How We Keep Your Information Safe
7. Your Privacy Rights
8. Controls for Do-Not-Track Features
9. Updates to This Notice
10. Contact Information
11. Review, Update, or Delete Your Data

1. What Information We Collect

Personal information you disclose to us — In Short: We collect information you provide directly when you register, place orders, contact support, or use features of the app.

Examples include:

• Names, phone numbers, usernames, and passwords
• Billing and delivery addresses
• Debit/credit card numbers (payment processing handled by RazorPay — RazorPay Privacy Policy)

Application & Device Data

If you use our mobile apps, we may collect or request permission to access:

• Geolocation: Customer app — location collected only while app is in use (to find nearby restaurants and determine delivery address). Delivery partner app — location may be collected continuously (foreground and background) to provide real-time tracking and route optimization. You can change permissions in your device settings.
• Camera: To optionally upload a profile picture.
• SMS: To auto-read OTP for faster account verification (with permission).
• Storage: To cache images and improve app performance.
• Device info: Device ID, model, OS version, app identifiers, IP address, and similar technical data.
• Push Notifications: We may send order and account notifications; these may be disabled in device settings.

2. How We Process Your Information

In Short: We process data to provide, maintain, and improve our Services, handle orders/payments, communicate with you, and ensure safety and legal compliance.

Processing purposes include (but are not limited to):

• Account creation, authentication, and management
• Order processing, delivery facilitation, refunds and exchanges
• Responding to inquiries and providing customer support
• Sending marketing or promotional communications (you may opt out at any time)
• Detecting and preventing fraud and abuse
• Improving the app, features, and performance

3. When and With Whom We Share Your Personal Information

In Short: We share data only when necessary to operate our service and as required by law.

Key sharing scenarios:

• To fulfill your orders: Restaurants receive your name and order details; delivery partners receive your name, phone number, and delivery address to deliver and contact you if needed.
• Business transfers: In connection with mergers, acquisitions, or asset sales, user data may be transferred to the successor entity.
• Service providers: Payment processors, analytics providers (e.g., Google Analytics), messaging services, and other vendors acting on our behalf.

We do not sell your personal data.

4. Cookies and Tracking Technologies

In Short: We use cookies and similar technologies for analytics, security, and functionality.

We may use third-party analytics and advertising partners (for example, Google Analytics). To opt out of Google Analytics tracking across sites, visit Google Analytics opt-out. Additional opt-out tools include the Network Advertising Initiative opt-out page.

5. How Long We Keep Your Information

In Short: We retain personal information as long as necessary for the purposes described and to comply with legal obligations. When no longer needed, we delete or anonymize the data. Some information may be retained in backups and archives as required by law.

6. How We Keep Your Information Safe

In Short: We implement reasonable technical and organizational measures to protect your personal data. However, no system is completely secure — transmission and storage of data is at your own risk.

7. What Are Your Privacy Rights?

In Short: Depending on your jurisdiction, you may have rights including access, correction, deletion, objection to processing, and withdrawal of consent.

To exercise your rights, update account settings or contact admin@gfood.in. We may need to verify your identity before fulfilling requests.

8. Controls for Do-Not-Track Features

We currently do not respond to Do-Not-Track browser signals because no universal standard has been adopted. If standards change, we will update this policy accordingly.

9. Do We Make Updates to This Notice?

Yes — we may update this Privacy Policy from time to time. Changes will be indicated by an updated “Last updated” date. Material changes may be communicated by an in-app notice or email.

10. How Can You Contact Us About This Notice?

If you have questions, contact us:

11. How Can You Review, Update, or Delete the Data We Collect?

You can request access, correction, or deletion of your personal data by emailing admin@gfood.in. We may require identity verification before processing such requests. In certain cases, legal obligations may limit our ability to fully delete some records.